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New support system and some free open-source code!

Posted on Sunday, August 14, 2011

We have released our new support portal which will now separate both our support and billing systems. This will make the workflow far easier for our clients as each workflow will be independent.

Also, with the new system, we will be able to accomplish far faster response times which means a better service and happier customers! Hugs all around!

We have big plans coming up for our cloud (we know we keep saying that!) but we’re talking about 10 times the performance, faster provisioning times and even more high availability options. Stay tuned!

Also, we hate 404s and we didn’t want to break the browsing experience for our customers so with our new knowledge base, we implemented a system to make sure no pages end up lost, we’ve also open-sourced this code so check it out on GitHub.

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