What is the difference between hosted and on-premise?
Hosted private clouds are located at an offshore location. You will be hosting your private cloud, which will be found in our data centers. On-premise, on the other hand, means you will be hosting a cloud environment internally. Are you hesitating between hosted and on-premise? Read our Hosted vs. On-premise blog post to learn more about those two options.
What VEXXHOST products are certified?
Our private cloud contains OpenStack software that has been validated to provide API compatibility for OpenStack core services, and our Kubernetes are certified by the CNCF.
Can I migrate my public cloud to a private cloud?
Absolutely! By using an OpenStack powered public cloud, the move to a private cloud is quick and easy. We can even help you migrate your public cloud that isn’t powered by OpenStack!
How do I get started?
First, click on this link to get a quote. You will have to fill out your information and describe what you are looking for. We will then review your information and contact you to learn more about your business requirements. With that information, we will be able to give you a quote that fits your needs.
What are the methods of payment?
We accept credit cards, wire transfers, or checks.
Do I have to pay a fee for additional services?
When we give you a quote, this quote will include all the services you have required. If you would like to add services along the way, we will be happy to adjust the pricing accordingly.
In what currency are the payments made?
The payments are made in USD currency unless specified otherwise.
How do I report an issue?
To report an issue, sign in to your Client Area and open a ticket. The VEXXHOST team will review your issue and get back to you promptly.
What types of issues are supported?
If you’re having any technical, billing, or account-related issues, you can open a ticket from your Client Area. Additional support will depend on the service level you’ve chosen and can vary from best practices questions, to fixing something on your environment, to troubleshooting an OpenStack bug. You can learn more about the different service levels on our Private Cloud page.
What makes VEXXHOST support different from basic support?
By using & contributing upstream to open source technologies since 2011, VEXXHOST truly knows OpenStack. We deliver a high level of expertise, enabling our users to focus on their core competencies.
How do I get support?
To get support, you can open a ticket. Depending on the deployment model chosen, you will get access to our experts through a 24/7 ticket system. Should any issues or failures occur, a dedicated engineer will immediately be assigned to you, will review the issue quickly, and get back to you.
Can I purchase support?
Our private cloud offering comes with different deployment models, each offering a varying degree of service. Our pricing is different for each model. You can visit our Private Cloud page to learn more about each model and fill out a form to Get a Quote for the deployment model that is most suitable for you.
Are there different support levels?
We have three different levels of hands-on expertise. Each model offers a varying degree of service, allowing you to choose the most suitable one.
VEXXHOST will do all the heavy lifting of gathering requirements, architecting, testing, deploying, managing, and maintaining the OpenStack environment. The service also includes support (access through a 24/7 ticket support system), upgrades (you will always be running on the latest release), monitoring (the health of your infrastructure will be maintained at all times) and incident management (if an incident occurs, the VEXXHOST team will receive an alert and will work quickly to restore your service).
Our one-time deployment includes the testing, design, and deployment of your infrastructure. We will provide architecture documentation and knowledge transfer. Extra support can be provided through the purchase of hourly or monthly support.
This model will give you access to experts through a 24/7 ticket system. It will include assistance in terms of best practices, basic troubleshooting, OpenStack bug fixes, and more.
You can visit our Private Cloud page to learn more about each model and fill out a form to Get a Quote for the deployment model that is most suitable for you.
How quickly will you get back to me?
As a part of our commitment to customer service and our full monitoring, you benefit from 24/7 support and a dedicated engineer that will be immediately assigned to your case should any issues or failures occur.
How do I contact you?
If you have a private cloud with VEXXHOST and seek support, you can sign in to your account and open a ticket.
If you’re interested in getting a private cloud and want more information, you can fill out a form to Get a Quote. Make sure to include as much information as you can to better guide us, and we will get back to you quickly.