Terms of Services.
VEXXHOST, Inc. agrees to provide services described in the service order(s) signed by the parties to the customer subject in the following Terms of Service. Use of VEXXHOST, Inc. services constitutes acceptance and agreement to these Terms of Service and all attachments. VEXXHOST, Inc. will make all reasonable efforts to provide a quality service to the Customer.
VEXXHOST, Inc. will provide to the Customer: Internet connectivity, IP addresses & Internet traffic services (collectively, the “Bandwidth services”) as specified in the Service Order.
Shared & Reseller web hosting
The customer agrees to use bandwidth as described in the Acceptable Usage Policy. Customers are allowed to transfer the number of gigabytes specified during signup and may utilize no more than ten percent of their monthly transfer allocation during a single 24 hour period. Additional transfer will be billed at $1.50 USD per gigabyte.
Dedicated & VPS services
The Customer agrees to use bandwidth as described in the Acceptable Usage Policy and agrees that bandwidth shall not exceed the number of gigabytes per month for the Services ordered by the Customer on the Service Order Form and that number of gigabytes is the sum of the incoming and outgoing data transfer for a period of 1 month. VEXXHOST, Inc. will monitor the Customer’s bandwidth usage and shall have the right to take corrective action if the Customer’s bandwidth usage exceeds the Agreed Usage. Such corrective action may include the assessment of additional charges based on the per gigabyte price stated on the Service Order.
Any IP Addresses allocated to the Customer by VEXXHOST, Inc. must be maintained by the Customer in an efficient manner as deemed by ARIN and utilized at 80% within 30 days of assignment by VEXXHOST, Inc. to the Customer. Failure to comply with this Section may result in the revocation of IP Addresses by VEXXHOST, Inc. after five days notice to the Customer. VEXXHOST, Inc. shall maintain and control ownership of all Internet Protocol numbers and addresses that may be assigned to the Customer by VEXXHOST, Inc and VEXXHOST, Inc. reserves the right to change or remove any and all such Internet Protocol numbers and addresses, in its sole and absolute discretion. The Customer can obtain up to 8 IP addresses for free. All IP requests must be fully justified. Personal shared web hosting clients can not obtain a unique IP address.
Service interrupted for a suspended account is subject to a $25 USD unsuspend charge. If you desire to cancel your account, please follow the proper procedure to do this as outlined in this TOS.
Upon request by the Customer, VEXXHOST, Inc. may at its option, provide the Customer with technical and non-technical support, such as equipment reboots, troubleshooting, DNS and other support, in connection with the Customer’s use of the Customer Space and Bandwidth Services. The Customer agrees to pay the hourly rate of $80 USD for those other services.
Installation, removal, replacement, maintenance and access to equipment
VEXXHOST, Inc. is the owner of the equipment used by the customer and grants a licence to use this equipment. The Customer has no rights on the equipment. Physical access to the equipment by the Customer is strictly prohibited.
Service will be interrupted on past due accounts after a 7 days notification. Service interrupted for nonpayment is subject to a $25 USD reconnect charge. If you desire to cancel your account, please follow the proper procedure to do this as outlined in this TOS.
Upon 30 days or greater written notice prior to the end of the initial commitment, VEXXHOST, Inc. may change any fees payable under this Agreement.
Term and termination
The term of this Agreement shall begin upon the date the server is installed and made available to the customer and shall be for the prepaid period stated in the Service Order.
Service downgrades and upgrades
Service downgrades (for instance, when changing to a hosting package that offers fewer options) will take effect at the account’s anniversary date only (an account anniversary date corresponds to the day of the month at which an account was opened. For instance, if an account was opened on September 8, this account may be modified on the 8 of each month). Service upgrades, however, may take effect at any time.
We have a very simple refund policy. If you cancel your account within 30 days, you will be provided with a full refund excluding setup & domain registration fees ($14.99 USD). Also, if you have purchased more than 1 web hosting package, you are not eligible for refund as by purchasing your 2nd service, you have stated that you agree to the provided service and do not want a refund.
Upon account activation, VEXXHOST, Inc. reserves space, equipment and resources for the customer’s needs. The Customer must pay its account even if he is not making any use of it.
VEXXHOST, Inc. will make all possible efforts to provide a backup mechanism and keep complete backup copies of all shared hosting solutions. However, the customer must keep a personal backup copy of its software, sites, databases and all hosted content. VEXXHOST, Inc. should not be held responsible of any loss of data or data corruption.
Responsibility of Content
The customer is solely responsible for the content stored on and served by his shared web hosting account or reseller web hosting account or dedicated server.