Mohammed NaserVEXXHOST's private cloud solutions offer three varying support levels to clients, and fully managed is one of them. Here's what you need to know about it. Read more.
Among the numerous cloud solutions available in the industry, managed private clouds gain a lot of demand. The reason behind this phenomenon is that companies can now focus fully on their businesses while their cloud provider takes care of every single one of their cloud needs.
VEXXHOST's private cloud solutions offer three varying support levels to clients, and fully managed is one of them. The only thing the customer needs to let us know is where the server is to be located, and the rest is taken care of.
In this blog, we will discuss what all are included in our fully managed private cloud. If you would like a deeper dive, our recently published blogs will give you a better idea of what a fully managed private cloud is and what its major advantages are.
Before we proceed, know that VEXXHOST's managed private cloud is not limited to just the things listed below. We tailor the assistance according to the requirements and specifications of each client. So, depending on your need, the number could be more or less than 14.
#1 - Network Architecture
In the first phase, we will analyze your needs and prepare a network architecture that works for you. We realize a growing business requires a structure that is flexible and scalable. So, the hardware and software are determined accordingly.
#2 - Design
Team VEXXHOST provides an OpenStack-based cloud service. We will ensure that your hardware and software are compatible and ready for OpenStack and will discuss and determine which OpenStack projects are suited for your needs. We will then design your cloud system in a way that's dynamic and efficient.
#3 - Implementation of Managed Private Cloud
The implementation phase is where we deploy the tailor-made infrastructure and build your cloud. We install the previously agreed upon OpenStack projects to set up your system and its security and access protocols.
#4 - Testing
Next, we test and validate that the deployed cloud infrastructure is working properly. Our expert team monitors any inconsistencies and ensures that seamless integration and delivery are possible.
#5 - Documentation
This service is pretty self-explanatory. We collate information about everything we have prepared for the smooth sailing of your cloud and how the system will run for your business.
#6 - Knowledge Transfer
After deployment, testing, documentation, etc., team VEXXHOST will give your team all the necessary information you need to know about the managed private cloud architecture. You will also get details of our support system.
#7 - Access through 24/7 ticket system
As our customer, you have access to the client area platform and an efficient 24/7 ticketing system for support. You can open tickets to reach out to us for your cloud-related requirements.
#8 - Best practices
You can make use of the 24/7 ticketing system to notify us and request any help regarding cloud best practices and usage information. We will give you constant support and ensure that your operations run as best as possible.
#9 - Basic Troubleshooting
Our efficient ticketing system can also be used if you face any issues and need assistance with basic troubleshooting procedures. We will provide you clear instructions and solve the issues immediately so that your business is not affected.
#10- OpenStack Bug Fixes
Our managed private cloud system includes assistance with any OpenStack bug issues. The health of your cloud is measured in a 5-minute frequency. VEXXHOST's expert team of engineers will detect any bugs in the system and resolve them for you.
#11 - Proactive Monitoring
As mentioned above, cloud health is measured in a 5-minute frequency. This is only a part of our proactive monitoring process where we check your OpenStack projects, storage, disk use, CPU idle time, and much more.
#12- Upgrades
Usually, there are regular updates such as new features, bug fixes, etc., on projects coming with every OpenStack release. VEXXHOST will ensure that all these upgrades are carried out and that your system runs on the latest OpenStack release.
#13 - Incident Management
If any untoward incident occurs in your cloud system, our team will get instant alerts, and we will quickly resolve the issue. You will be able to send priority tickets in urgent situations, which will be handled immediately by one of our senior OpenStack engineers.
#14 - Security Updates to your Managed Private Cloud
We know that security is an absolute priority for our clients. Like OpenStack upgrades, we make sure that all and any security update is immediately carried and implemented on your cloud system.
At VEXXHOST, we are proud of the seamless service we provide to our cloud customers, be it public or private. We hope that now you got an understanding of our fully managed private cloud. Contact us at your convenience to know more about our solutions. Meanwhile, improve your private cloud knowledge with our ever-evolving resource page.